Parts foundations Course

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Equip your Parts Counter Professionals with a solid grasp of best practices on the Parts Counter and a clear understanding of their daily impact on the dealership.  They will also be exposed to an overview of the basic strategies for optimizing inventory and maintaining an efficient stockroom.

• Quick-Start for new employees coming into the Parts Department.
• Expose employees to Parts Department best practices.  
• Ensure employees understand improvements and current practices in parts.
• Efficient overview for non-parts employees interested in Parts growth. 

Target Audience - This course helps participants understand the processes used in a modern, progressive Parts Department.  It also gives managers insight into the capabilities of newer team members, helping ensure they get off to a strong, healthy start.

Broader Audience - The course is also a valuable resource for dealership employees who work alongside the Parts Department—Service, Sales, Finance, and more.  Gaining exposure to these concepts deepens their understanding of how the Parts Department operates and supports the dealership as a whole.

Counter Skills

· Five phases of Customer Interaction

· Non-Verbal Communication

· Up-selling Parts - Assumptive Selling vs. Suggestive Selling

· Handling Price Objections

· Working with frustrated customers

· Recording Lost Sales – when to do it and why it’s important

Promoting Parts in the Store

· Using the Parts Counter as Promotional Space

· Your role in Parts Merchandising

· Leveraging End Caps

· Essential In-Store Maintenance

Profitability in Parts

· Margin vs. Mark-up

· Discounts: Growth required for a discount

· Impact of Daily Orders vs. Stocking Orders

· Managing and recovering Freight Costs

Inventory Management

· Selecting the right parts to stock

· Purpose of MAX and MIN levels

Stock Room Management

· Velocity based slotting and Dynamic Slotting

· Cycle Counting vs. Physical Inventory

· Root Cause of Inventory Accuracy problems

Download the full agenda here.

Dealers: $720 USD

US Kubota Tractor Dealers using KEP Subsidy: $360 USD Click here for details.