About Us
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100% Focused on Parts Departments
While we deeply understand the dynamics with Service, Sales and the rest of the dealership we are committed to helping dealers improve their Parts Departments.
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Been there, Done That
Our experience comes from working in dealerships. Everyone on the team has been behind the parts counter. While most of us have also worked for O.E.M. manufacturers, it is our time in dealerships that helps us connect with other dealers.
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What gets Measured gets Managed
Metrics are essential for the parts department - but only when they’re relevant to your business. To make real progress, you need metrics that matter and benchmarks that show where you stand. Too often, we see academic approaches that overwhelm dealerships with countless ways to measure performance.
We focus on a practical, proven set of core metrics and teach you how to measure them the right way. Each metric includes industry benchmarks so you can clearly see your opportunities for improvement.
Knowledge without Action is useless
We love sharing what we’ve learned—but the most important work we do is helping dealers make meaningful changes that grow their parts business. Our material and methods highlight leading trends and best practices, turning them into practical initiatives that move your business forward. Our job isn’t done until every student can identify their opportunities for improvement and understands the path to achieve them.